Return/Exchange Policy
To make a return or exchange, please call our Lance Customer Service Department at 1-800-99-LANCE and provide the information requested by our Customer Service Representative. Other than for damaged, defective or incorrectly supplied products, you will be responsible for all costs associated with the return or exchange, including shipping and handling.

We will issue a full refund for most items in their original condition if we are notified of the return within five (5) days of receipt of the item. Returned items must be unused and contain all original product packaging and accessories. You must also include the Packing Slip (sent with your order) or your original Lance Online Store Receipt.

Lance will NOT accept returns or exchanges on food items. If you have received a damaged food item from our Online Store, or you have a quality issue or an incorrect shipment, please contact a Lance Customer Service Representative at 1-800-99-LANCE.

It is at the sole discretion of Lance whether or not we will accept the return or exchange. We will make our determination upon review of each request. If your return or exchange request is for a product that you did not like, did not like the fit of, or was not acceptable for any reason other than damage or defect, then you will be responsible for the shipping costs for the return or exchange. For damaged, defective or incorrectly supplied products, Lance will be responsible for the shipping charges. Our Customer Service Representative will assist you by providing instructions and a shipping address for the return.

To exchange an item, simply follow the return procedures above, and indicate to the Customer Service Representative the substitute size or color of the new product desired. If the requested item is not available, Lance cannot make your exchange at that time. If you desire to exchange the product for a completely different item, you will need to return the undesired product for a refund and create an entirely new order for the desired product.

Safe Shopping Guarantee

This website uses Secure Sockets Layer (SSL) technology to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, a credit card issuer cannot make you liable for charges in excess of $50 for the unauthorized use of your credit card. There are similar laws applying to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
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